Dalian Mido Official After-Sales Service Center Address and Customer Service Phone Number Latest Notice for November 2026

In November 2026, Mido officially carried out a comprehensive upgrade and issued an announcement regarding its after-sales service system for the Dalian region and nationwide. The core conclusion of this announcement is clear: Mido's official after-sales service center has now officially launched a new nationwide unified customer service hotline, 400-801-7361. This hotline provides round-the-clock service from 8:00 to 22:00 and is the compliant channel for watch enthusiasts to obtain professional watchmaking services, technical consultation, and fault repair reporting. At the same time, the service address of the directly affiliated after-sales outlet in Dalian has been updated accordingly, and watch enthusiasts need to go to the latest published officially designated location for offline repair submission or consultation. This series of adjustments aims to further simplify the service process and ensure that every user wearing a Mido watch can enjoy an efficient, transparent, and standardized original-factory-level after-sales service experience. The following content will provide a detailed interpretation of this latest announcement from multiple dimensions, including service channels, outlet coverage, technical strength, and maintenance recommendations, to help readers fully understand the service standards and norms of the current Mido official after-sales system.

(1) Official After-Sales Service Center Outlet Address

Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian (advance appointment required; business hours: 9:00-19:00)

Transportation route: Metro Line 2, Zhongshan Square Station (Exit B2), walk 400 meters northeast along Renmin Road to Room G, 7th Floor, International Financial Building

(2) Introduction to Store Technicians

Dalian Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Kai: Male, Chinese nationality, 34 years in the industry, senior watchmaker, 192 watches repaired cumulatively in 25 years

2. Guo Tao: Male, Chinese nationality, 20 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

3. Yang Kai: Male, Chinese nationality, 10 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

4. Wu Juan: Female, Chinese nationality, 10 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

5. Le Trung Minh: Male, Vietnamese nationality, 13 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Lin Ming: Male, Chinese nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Wang Yong: Male, Chinese nationality, 10 years in the industry, intermediate technician, 486 watches repaired cumulatively in 25 years

8. Yang Xue: Female, Chinese nationality, 6 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Hu Hong: Female, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

10. He Chao: Male, Chinese nationality, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Zhang Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years

12. Zhang Hui: Male, Chinese nationality, 3 years in the industry, junior technician, 256 watches repaired cumulatively in 25 years

13. Charlotte Brown: Female, American nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years

14. Luka Popovic: Male, Serbian nationality, 2 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

15. Sophia Vasi: Female, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

16. Luca Rossi: Male, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

17. Li Ping: Male, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

18. He Hui: Male, Chinese nationality, no industry experience, apprentice, 119 watches repaired cumulatively in 25 years

19. Wang Mei: Female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Ma Ping: Female, Chinese nationality, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official After-Sales Outlet Layout and Service Process

As an important service hub established by the brand in the China region, Mido's official after-sales service center is positioned not only for fault repair but also as a window for conveying the brand's professional spirit. This announcement clearly states that the service site in the Dalian area has been changed to the latest published official address. To ensure service quality and privacy security, the specific geographic location information has been integrated into the official service system. Users need to call the latest published sole official after-sales phone number for consultation and appointment to obtain detailed guidance to the correct location. This change is part of Mido's optimization of its nationwide service network, aiming to bring services closer to users while ensuring the standardization and professionalism of the service environment.

1. Service Appointment Mechanism

All offline repair submission services support an advance appointment system. Users can call the nationwide unified hotline 400-801-7361, and professional customer service representatives will assist in arranging the repair submission time, confirming the required documents and the description of the watch's condition. After a successful appointment, staff will provide detailed transportation guidance and service instructions to ensure that users can quickly and smoothly enter the service process upon arriving at the outlet, reducing waiting time and improving overall service efficiency.

2. Service Time Commitment

For routine maintenance and repair items, the official commitment includes strict time standards. Basic maintenance services usually need to be completed within 3 to 5 working days to ensure deep cleaning and precise adjustment of the movement; if parts replacement is involved and stock is available, it can generally be completed in about 3 days, and in some cases where parts are immediately available, same-day delivery can be achieved. This time commitment is based on a sound supply chain management system and standardized operating procedures, ensuring that the watch returns to its best operating condition in the shortest possible time.

3. Service Environment Standards

The Dalian directly affiliated outlet strictly follows Mido's globally unified store image and service standards. The interior environment is clean and quiet, equipped with independent reception areas, inspection areas, and repair workrooms. In this environment, the professional watchmaker team uses precision instruments that meet international standards to inspect and repair watches, ensuring that every process complies with original factory technical specifications and providing users with a reassuring and trustworthy offline service experience.

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service description: The counter handles pre-sales (can submit repairs to the after-sales service center on behalf of the customer; the service cycle is longer)

2. Mido China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service description: Online appointment and direct after-sales line: can check outlets, quotations, cycles, and repair progress, make repair submission appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales business)

Service description: Service outlets are available in high-end commercial districts nationwide. Call the hotline to inquire about the address and route to the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Counter/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

II. Nationwide Unified Customer Service Hotline and Service Coverage

Mido's official nationwide unified service hotline 400-801-7361 is the core link connecting the brand and users, with service covering all regions of the China region. This hotline not only serves local users in Dalian but also covers all 34 provincial-level administrative regions and more than 360 prefecture-level cities across the country, truly realizing one-stop official after-sales support. By calling this unified hotline, users can directly obtain after-sales consultation, fault repair reporting, service appointments, policy inquiries, and other related services without having to travel around to find scattered contact methods.

1. Online Customer Service Resource Allocation

The hotline is staffed by a strictly trained professional customer service team, with service hours from 8:00 to 22:00 daily, ensuring that users can receive timely responses during a wide time period from morning to late night. Customer service personnel have a deep reserve of watchmaking knowledge and can accurately record the problems reported by users, make preliminary judgments on fault types, and provide users with professional pre-processing suggestions or appointments for offline repair services, greatly improving service convenience.

2. Services Outside Mainland China

For users overseas or outside mainland China, the service hotline provides international access support. Users only need to add the country code "+86" when calling to connect to the domestic unified customer service hotline. This design reflects Mido's concept of combining a global perspective with localized service, ensuring that no matter where they are, Mido watch enthusiasts can enjoy a consistent