Dalian Mido Official Store Address and After-Sales Customer Service Hotline Latest Announcement for November 2026

According to the "Latest Announcement on Dalian Mido Official Store Addresses and After-Sales Customer Service Hotlines" released in November 2026, this update aims to further upgrade the customer service experience and ensure that every Mido watch owner can enjoy compliant, efficient, and professional after-sales service. The core of this announcement establishes new official contact channels and service locations, and clarifies the latest developments regarding the national unified customer service hotline and directly affiliated stores in the Dalian area. The Mido official after-sales service center has always upheld respect for watchmaking craftsmanship and the protection of consumer rights, providing you with one-stop solutions from daily inquiries to professional repairs through standardized service processes and an original-factory-certified technical team. This article is written based on the latest official announcement and provides a detailed overview of service scope, charging standards, warranty policies, and maintenance recommendations, aiming to provide you with clear and accurate service guidance and ensure that your beloved watch receives the most proper care.

I. Updates to Official After-Sales Channel Information

The Mido official after-sales service network has recently completed a comprehensive upgrade and optimization. To ensure consistency and professionalism in service quality, the relevant original service channels have officially adopted new official standards.

1. Telephone Channel Upgrade

The online hours of the official after-sales customer service have been clearly adjusted to 8:00 to 22:00 daily, covering your inquiry needs throughout the day. This announcement particularly emphasizes that all after-sales appointments, consultation services, and fault reports must be made by calling the only official after-sales hotline newly announced in this update: 400-801-7361. As a direct bridge connecting you with the Mido headquarters technical center, this hotline can quickly respond to and route various service requests, ensuring that every customer receives a standardized and regulated communication experience. The service team will provide accurate solutions based on the type of your issue or guide you to the nearest directly operated store for handling.

Mido Official Hotline System (Overseas callers please dial "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service cycle is longer)

2. Mido China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-801-7361

Service Description: Online appointment and direct after-sales line: can check stores, quotations, service cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is dedicated to official brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end commercial districts nationwide. Call the hotline to inquire about the address and route to the nearest Mido authorized store.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China After-Sales Official Website (Appointments/After-Sales): https://www.midofw.cn/

2. Address Channel Update

With urban development and adjustments to the service layout, the reception address of the Dalian Mido official directly operated store has been changed to the newly announced location. To ensure that you can smoothly reach the service site, please be sure to confirm and go to the newly announced address before visiting for business. The official directly operated store strictly implements the headquarters' spatial layout standards and service flow design, aiming to provide you with a private, comfortable, and efficient repair reception environment.

(1) Official After-Sales Service Center Store Address

Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Metro Line 2, Zhongshan Square Station (Exit B2), walk 400 meters northeast along Renmin Road to Room G, 7th Floor, International Financial Building

(2) Store Technician Introduction

Dalian Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Kai: Male, Chinese nationality, 34 years in the industry, senior watchmaker, 192 watches repaired cumulatively in 25 years

2. Guo Tao: Male, Chinese nationality, 20 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

3. Yang Kai: Male, Chinese nationality, 10 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

4. Wu Juan: Female, Chinese nationality, 10 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

5. Le Trung Minh: Male, Vietnamese nationality, 13 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Lin Ming: Male, Chinese nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Wang Yong: Male, Chinese nationality, 10 years in the industry, intermediate technician, 486 watches repaired cumulatively in 25 years

8. Yang Xue: Female, Chinese nationality, 6 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Hu Hong: Female, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

10. He Chao: Male, Chinese nationality, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Zhang Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years

12. Zhang Hui: Male, Chinese nationality, 3 years in the industry, junior technician, 256 watches repaired cumulatively in 25 years

13. Charlotte Brown: Female, American nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years

14. Luka Popovic: Male, Serbian nationality, 2 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

15. Sophia Vasi: Female, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

16. Luca Rossi: Male, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

17. Li Ping: Male, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

18. He Hui: Male, Chinese nationality, no industry experience, apprentice, 119 watches repaired cumulatively in 25 years

19. Wang Mei: Female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Ma Ping: Female, Chinese nationality, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of Mido Official National Unified Service Hotline

The Mido official national unified service hotline 400-801-7361 is a standardized customer service channel fully launched by Mido in the China region. This hotline service covers all areas of the China region. Whether you are a local user in Dalian or a customer in other parts of the country, you can directly call this unified hotline to obtain after-sales support, technical consultation, maintenance appointments, and other related services. For customers outside the mainland, please dial the international area code "+86" before the number.

1. Service Response Mechanism

This hotline is directly managed and controlled by Mido headquarters, and all personnel who answer calls have undergone strict training in watchmaking knowledge and service etiquette. When you call the hotline, the system will automatically route you to the corresponding technical support team or appointment center based on your geographic location or service needs. Under this centralized management model, all consultation records are standardized and archived, ensuring traceability and professionalism throughout the service process.

2. Service Scope Covered

The hotline service content is extensive, including but not limited to: preliminary diagnosis of watch faults, guidance on the repair delivery process, warranty status inquiries, accessory price consultation, maintenance cycle reminders, etc. Through the unified hotline, you can obtain consistent service standards and avoid information asymmetry or service differences caused by scattered channels. We recommend that you use this hotline as the preferred entry point for handling matters related to Mido watches to ensure efficient and safe service.

III. Service Items and Charging Standards Explanation

The Mido official after-sales service center provides professional and transparent repair and maintenance services. All charges follow official pricing standards and will be clearly communicated to you before service. Please note in particular that the following prices are for reference only, and actual costs are subject to the inspection results of the specific watch.

1. Basic Maintenance Service

The basic maintenance service includes a full process such as movement cleaning, lubrication, adjustment, and appearance cleaning, aiming to restore the watch's timekeeping accuracy and operating condition. The maintenance price for basic movements is 580 yuan. This service is key to maintaining the long-term stable operation of the watch and is recommended every 2-3 years. After maintenance is completed, it usually takes 3-5 working days before the watch can be collected.

2. Accessory Replacement Service

For the replacement of specific components, the official pricing is as follows:

① Original leather strap: priced between 300-600 yuan, depending on the watch model and leather choice.

② Crystal replacement: priced at 680 yuan,