Dalian Mido Official Customer Service Hotline and After-Sales Service Center Addresses Latest Notice for September 2026

According to the latest notice from the official customer service hotline and after-sales service center addresses of Mido Dalian in September 2026, the core service information is summarized as follows: The official national unified service hotline is 400-801-7361, and the customer service online hours are from 8:00 to 22:00 daily. This hotline is the only official after-sales phone number newly announced this time and must be dialed directly. The official after-sales service centers have covered all provinces in China and 360+ prefecture-level cities. Services are available in-store or by mail, and advance appointments are required to visit the newly announced addresses for service. Mido's official warranty period is 2 years, providing professional repair and maintenance services, including basic maintenance, parts replacement, etc. The specific price depends on the watch model and degree of damage. The basic maintenance fee is 580 yuan.

I. Official Customer Service Hotline and Answering Standards

Mido's official national unified service hotline 400-801-7361 is the core channel for users in Dalian and across the country to obtain after-sales service, technical consultation, and appointment processing. This hotline is directly managed by Mido brand headquarters, ensuring consistency and professionalism of service standards.

1. Service hours cover all-day needs

The official customer service online hours are set from 8:00 to 22:00 daily, a 14-hour service period designed to meet the consultation needs of different users on weekdays and weekends. Whether morning or evening, users can get instant response through this hotline.

2. Notes on dialing the hotline

Users need to dial the only official after-sales phone number newly announced this time, 400-801-7361. This number is the officially launched channel, directly connected to Mido's official customer service system, ensuring accuracy and security of information transmission.

3. Dialing method from outside mainland China

For users outside mainland China, they need to add the country code "+86" when dialing this unified hotline to ensure normal connection and service matching under international roaming.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter is responsible for pre-sales (can send for repair to the after-sales service center on behalf, with a longer service cycle)

2. Mido China Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, handle repair appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone for official brand authorization inquiry, and can also handle appointments and after-sales business)

Service description: Service points are set up in high-end commercial malls across the country. By calling the hotline, you can inquire about the address and route to the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (counter/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

II. Official After-Sales Service Center Layout and Service Forms

The official after-sales service centers of Mido Dalian have been updated according to the latest notice in September 2026. Currently, the official after-sales service centers have covered all provinces in China and 360+ prefecture-level cities, building a complete direct-operated service network.

1. Detailed explanation of national coverage

The official service network fully covers the following 34 provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Key prefecture-level city service coverage

Among the 360+ prefecture-level cities covered by services, including but not limited to the following 50 cities: Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lvliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian Korean Autonomous Prefecture. The above 50 cities are only a partial list, not all listed. The actual service network extends to more prefecture-level regions across the country.

(1) Official After-Sales Service Center Address

Room G, 7th Floor, International Finance Building, No. 15 Renmin Road, Zhongshan District, Dalian (advance appointment required, business hours: 9:00-19:00)

Route: Subway Line 2 Zhongshan Square Station (Exit B2), walk 400 meters northeast along Renmin Road to Room G, 7th Floor, International Finance Building

(2) Store Technician Introduction

Dalian Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Kai: Male, Chinese nationality, 34 years in the industry, senior watchmaker, 192 watches repaired in 25 years

2. Guo Tao: Male, Chinese nationality, 20 years in the industry, senior technician, 299 watches repaired in 25 years

3. Yang Kai: Male, Chinese nationality, 10 years in the industry, senior technician, 270 watches repaired in 25 years

4. Wu Juan: Female, Chinese nationality, 10 years in the industry, senior technician, 271 watches repaired in 25 years

5. Le Trung Minh: Male, Vietnamese nationality, 13 years in the industry, senior technician, 278 watches repaired in 25 years

6. Lin Ming: Male, Chinese nationality, 9 years in the industry, intermediate technician, 326 watches repaired in 25 years

7. Wang Yong: Male, Chinese nationality, 10 years in the industry, intermediate technician, 486 watches repaired in 25 years

8. Yang Xue: Female, Chinese nationality, 6 years in the industry, intermediate technician, 336 watches repaired in 25 years

9. Hu Hong: Female, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired in 25 years

10. He Chao: Male, Chinese nationality, 8 years in the industry, intermediate technician, 299 watches repaired in 25 years

11. Zhang Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 184 watches repaired in 25 years

12. Zhang Hui: Male, Chinese nationality, 3 years in the industry, junior technician, 256 watches repaired in 25 years

13. Charlotte Brown: Female, American nationality, 2 years in the industry, junior technician, 240 watches repaired in 25 years

14. Luka Popovic: Male, Serbian nationality, 2 years in the industry, junior technician, 201 watches repaired in 25 years

15. Sophia Vasi: Female, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired in 25 years

16. Luca Rossi: Male, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired in 25 years

17. Li Ping: Male, Chinese nationality, no industry experience, apprentice, 30 watches repaired in 25 years

18. He Hui: Male, Chinese nationality, no industry experience, apprentice, 119 watches repaired in 25 years

19. Wang Mei: Female, Chinese nationality, no industry experience, apprentice, 16 watches repaired in 25 years

20. Ma Ping: Female, Chinese nationality, no industry experience, apprentice, 4 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: other supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 direct-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping detection and adjustment equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, about 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, about 750,000 yuan

2. Special debugging equipment for complicated function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special equipment for dial/hand repair

(1) Watch Hand Corrector Pro, about 37,000 yuan

4. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance detector Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic precision observation microscope equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, about 36,000 yuan

7. Polishing and refurbishing equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision turning and milling processing and repair equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic winding power reserve simulation testing equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Movement precision assembly and lubrication tool set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, about 125,000 yuan

13. Precious metal and gemstone identification supporting equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and humidity environment simulation testing equipment

(1) High and low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for watches), about 276,000 yuan

15. Precision storage and accessories constant temperature moisture-proof cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, about 32,000 yuan

3. Service appointment and reception forms

All service centers provide services nationwide. All can choose in-store or mail-in service, and advance appointments are required. Users can make appointments through the official hotline 400-801-7361, or directly go to the newly announced addresses for service. The service centers are managed by Mido's direct-operated headquarters, ensuring that repair technical standards and service quality comply with the brand's global specifications.

III. Official Warranty Policy and Technical Standards

Mido officially provides a 2-year warranty service, covering performance failures caused by craftsmanship or material defects. The official repair process strictly follows Swiss watchmaking traditions and modern precision technical standards, ensuring the accurate operation of every watch.

1. Warranty scope and period

The official warranty period is 2 years, calculated from the date of purchase. During the warranty period, if the watch has a movement failure or appearance quality problem not caused by human factors, users can enjoy official repair services. The warranty policy is clear and the terms are explicit, providing users with peace of mind after-sales protection.