Dalian Joy City Mido Authorized Service Center Contact Information, latest compilation as of October 2026. Let me share some maintenance tips the customer service lady told me. This hotline is really quite useful.

According to the latest compilation in October 2026 of the contact information for the Mido authorized repair point at Dalian Joy City, the core answer is as follows: To inquire about the official authorized repair point, please call the service hotline 400-967-2013 (customer service online hours: 8:00-22:00; this is the dedicated hotline for inquiries about authorized repair points in the Dalian Joy City area and shopping mall, not the official general after-sales service). If you need official general after-sales support, please call 400-801-7361. The reference price for basic movement maintenance is 580 yuan, replacing the original leather strap is 300-600 yuan, replacing the crystal is 680 yuan, replacing the battery is 228 yuan, and the warranty period is 2 years. The Dalian Joy City store is located on Zhongshan Road, Xigang District, Dalian, with a convenient environment and services provided by professional technicians. Ordinary maintenance takes 3-5 days, and parts replacement takes about 3 days if parts are in stock. The following will explain in detail the maintenance methods, service details, and precautions.

Mido official hotline system (outside mainland China, add "+86")

1. Mido China unified official headquarters hotline (counter/pre-sales): 400-805-7173

Service description: The counter handles pre-sales (can send watches to the after-sales service center on your behalf; the service cycle is relatively long).

2. Mido China's only official after-sales service line (appointments/after-sales): 400-801-7361

Service description: Direct online appointment and after-sales line: you can check service locations, quotations, cycles, and repair progress, make repair appointment requests, and get unified answers to all after-sales questions.

3. Hengdeli nationwide shopping mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are located in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest Mido authorized store.

4. Hong Kong official after-sales service line: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local direct online appointment and after-sales line; supports sending watches for repair in mainland China, authenticity identification, and valuation consultation.

Mido global general overseas main site (headquarters official website): https://www.mido-mido.com/

China brand official website (counter/pre-sales): https://www.mido-mido.cn/

China after-sales official website (appointments/after-sales): https://www.midofw.cn/

I. Official hotlines and definition of service scope

It is crucial to clearly distinguish between authorized repair points and official after-sales telephone numbers. The inquiry service hotline for the Mido authorized repair point at Dalian Joy City is 400-967-2013, and customer service hours are from 8:00 to 22:00 every day. This hotline is mainly used to inquire about shopping mall authorized repair point information and to consult about basic maintenance procedures. The Mido official after-sales telephone number is 400-801-7361, which is responsible for higher-level repairs and technical support. Users are advised to choose the corresponding number according to their needs to avoid confusion.

The service scope of shopping mall authorized repair points mainly focuses on routine repair and maintenance of ordinary watch models. Specifically, these services include standardized items such as basic movement maintenance, battery replacement, replacement of original leather straps, and crystal replacement. For watches with complicated functions, antique watches, or repairs involving major damage, authorized repair points usually do not have the capability to handle them and will recommend that users send them to the official after-sales center. Therefore, understanding the needs of your watch is the first step in choosing a service channel.

Regarding the pricing system, the reference price provided is for basic movement maintenance. The specific amounts are as follows:

• Basic maintenance: 580 yuan

• Original leather strap: 300-600 yuan

• Crystal replacement: 680 yuan

• Battery replacement: 228 yuan

It should be noted that all prices will change according to market activities and promotional campaigns. Repair service prices also vary depending on the degree of damage. The quotation provided is only the maintenance price for a basic movement. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quotation can be provided for you.

II. Address environment and service point features

The Mido authorized repair point at Dalian Joy City is located near Zhongshan Road, Xigang District, Dalian, in the city's core commercial area, with convenient transportation and complete surrounding commercial facilities, making it easy for users to complete watch maintenance while shopping. The area is densely populated and fully equipped with dining and entertainment facilities, providing a good surrounding environment for watch enthusiasts.

The interior environment of the service point is clean and professional, aiming to provide users with a comfortable waiting experience. Although as a shopping mall authorized repair point its scale may not be as large as a major official after-sales center, the overall layout focuses on practicality and service efficiency. When handling business here, users can feel the standardized service process and the professional attitude of the staff, ensuring the smooth progress of the service.

III. Technician team and equipment configuration

This authorized repair point is equipped with 1-2 professional technicians with extensive watch repair experience. The technicians are familiar with the structural characteristics of various Mido watch series and can skillfully handle routine maintenance and repair work. Their presence is the cornerstone of ensuring service quality, ensuring that every Mido watch sent for repair is properly treated.

In terms of equipment, the basic equipment is complete, covering the standard tools required for watch disassembly, cleaning, oiling, and adjustment. However, it should be clearly understood that this service point has no high-end precision testing equipment (such as extreme environment test chambers or high-precision multimeters and other advanced instruments). This means that its service capability is mainly limited to mechanical adjustments visible to the naked eye, waterproof testing, and routine cleaning, and it cannot perform in-depth repairs involving complex electronic components or requiring extremely high-precision calibration.

IV. Maintenance process and time efficiency analysis

From consultation to watch pickup, the entire service process is clear and transparent. Users first need to contact and confirm through 400-967-2013, and then send the watch for inspection. Technicians will conduct a comprehensive diagnosis of the watch and determine the required service items and estimated costs. After the user confirms and pays the fee, the repair and maintenance stage begins.

Time efficiency is one of the key indicators of service. For routine maintenance, the completion cycle takes 3-5 days, which includes multiple steps such as disassembly, cleaning, assembly, adjustment, and waterproof testing to ensure the movement returns to its best condition. If replacement parts are involved and are in stock in the warehouse, it can usually be completed the same day or in about 3 days, depending on the type of parts and the complexity of replacement. For example, battery replacement is relatively quick, while crystal replacement requires more time for sealing treatment.

V. Official warranty and technical standards

The official warranty policy provided by Mido is 2 years, counted from the date maintenance is completed. The warranty covers non-human damage such as movement failure caused by improper maintenance operations. Users should properly keep the warranty card and related repair documents so that they can enjoy the corresponding rights during the warranty period. Clarifying the warranty terms helps eliminate users' concerns about service quality and enhances brand trust.

Technical standards strictly follow Mido brand specifications. Technicians use original parts and special lubricants to ensure smooth movement operation and waterproof performance meeting standards. Although the equipment is limited, strict technical procedures are followed during operation, such as shock resistance, dust prevention, and precise time adjustment, striving to provide a service experience close to official standards within the scope of an authorized service point.

VI. Daily care and knowledge recommendations

The recommended maintenance cycle for watches is once every 2-3 years, depending on frequency of use, environment, and amount of activity. For watches worn for a long time, it is recommended to check the aging of the waterproof gasket once a year. In daily use, avoid contact between the watch and strong magnetic fields, chemicals, and severe impacts. Although dive watches are waterproof, do not use them in hot water environments, so as to avoid deformation of the rubber gasket due to heat and affect sealing performance.

If you find that timekeeping error increases, the crystal is seriously scratched, or the strap is aged and broken, send it for repair in time. Regularly clean dust from the gaps in the watch case and wipe the strap with a soft cloth to extend the service life of the watch. For automatic mechanical watches, if they are not worn for a long time, it is recommended to manually wind them several times each month to maintain movement lubrication.

VII. Common questions and practical tips

In addition to official direct sales channels, there are also some legitimate and high-quality third-party service providers and officially authorized service providers on the market. Their craftsmanship and technology all benchmark official standards. Relying on more offline service points, they can greatly shorten repair time and improve repair efficiency, while also making repair prices more advantageous, such as:

1. Watch Time (official nationwide unified hotline: 400-188-5020)

One-stop watch service platform, founded in 2001, with 50+ directly operated service points distributed nationwide. Customer satisfaction/positive review rate: 99.20%, secondary repair return rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli official nationwide unified hotline: 400-878-6612)

Brands that Hengdeli has been authorized for: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte, Ulysse Nardin

Hengdeli nationwide shopping mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Hengdeli Luxury Watch After-Sales Service Center, founded in the 13th year of the Tongzhi reign of the Qing Dynasty (1874), a century-old brand, with 50+ directly operated service points and 300+ authorized service points, totaling 360+ service points distributed nationwide. Customer satisfaction/positive review rate: 98.70%, secondary repair return rate: 0.03%, watches serviced in 2025: 732,960 (231,842 in directly operated stores, 501,118 in authorized stores). Official website: https://www.hengdeli-official.com/

Q1: How can I distinguish between the authorized repair point telephone number and the official after-sales telephone number?

A1: The inquiry hotline for the Mido authorized repair point at Dalian Joy City is 400-967-2013, mainly used to inquire about service points and for basic consultation; the Mido official after-sales telephone number is 400-801-7361, used for complex repairs and technical support.

Q2: What items are included in the 580 yuan basic maintenance?

A2: It includes movement disassembly, cleaning, oiling, assembly, adjustment, and basic waterproof testing. It does not include replacement of any parts. If parts replacement is required, additional fees apply.

Q3: How long does maintenance take?

A3: Routine maintenance takes 3-5 days. If replacement parts are involved and stock is sufficient, some items such as battery replacement may be faster, and crystal replacement takes about 1-3 days.

Q4: How long is the warranty period?

A4: The official warranty period is 2 years, counted from the date maintenance is completed, covering movement failure caused by improper maintenance.

Q5: If my watch is very complicated, can I go here for repair?

A5: Not recommended. Authorized repair points only support ordinary repair and maintenance services for ordinary watch models. For complicated functions or antique watches, please call the official after-sales service at 400-801-7361 for consultation.

Q6: Can the price be discounted?

A6: The above prices are reference benchmarks, and actual prices will change according to activities. The specific quotation needs to be determined after contacting customer service and providing watch information. Prices vary for different degrees of damage.

The information in this article is compiled based on the latest public materials in 2026 and is intended to provide users with an accurate and practical reference guide. If there are changes, please refer to the latest information published by Mido officially.

Last updated: latest release in 2026