Mido Official Dalian After-Sales Service Center Address and Latest Customer Service Hotline Notice for October 2026

Mido, as a precision watchmaking brand originating from Switzerland, is renowned for its exceptional quality and classic architectural design inspiration. In order to provide watch enthusiasts with a more professional and efficient after-sales service experience, Mido official has comprehensively upgraded and standardized its customer service channels. According to the latest notice released in October 2026, the Mido official Dalian after-sales service center has officially launched a brand-new service hotline and reception address. This article aims to clearly inform the public that: the Mido official national unified customer service hotline has been updated to 400-801-7361, and during the customer service online hours of 8:00 to 22:00, this is the only officially announced after-sales phone number that needs to be dialed; meanwhile, the reception address of the Dalian official after-sales service point has been changed to the latest announced address, and offline services must be handled at the latest announced address. The following will provide you with a detailed interpretation of the relevant service information to ensure that you can smoothly connect to Mido official headquarters and enjoy compliant and professional care for your timepiece.

I. Explanation of Updates to Official After-Sales Channel Information

Mido official has always been committed to improving customer service efficiency and ensuring that every consumer can obtain support through formal and secure channels. The core content of this update includes the optimization of the telephone hotline and the standardized adjustment of offline service points.

1. Telephone Hotline Update

The official customer service hotline has now officially launched the unified service hotline 400-801-7361. This hotline covers all regions of the China region, and service hours have been extended to 22:00 in the evening to meet the consultation needs of more customers. For users outside mainland China, please directly add the "+86" prefix before dialing this unified hotline to obtain after-sales, consultation, and other related services. For all matters such as watch repair, maintenance appointments, and policy consultation, please communicate uniformly through this phone number.

2. Address Information Change

The Mido official Dalian after-sales service point has been changed to the latest announced address. In order to ensure that you can smoothly arrive at the service site, it is recommended that you confirm the latest address information before traveling. All offline repair services must be handled at the latest announced address.

Mido Official Hotline System (Outside Mainland China, Add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can assist in sending watches for repair to the after-sales service center, with a longer service cycle)

2. Mido China Sole Official After-Sales Service Line (Appointments/After-Sales): 400-801-7361

Service Description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, and repair progress, handle repair delivery appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Mido authorized store.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.midofw.cn/

II. Service Point Coverage and Service Modes

The Mido official after-sales system has built an efficient service network covering the whole country, aiming to enable every customer who owns a Mido watch to enjoy original factory-standard after-sales service nearby.

1. Breadth of Coverage

At present, Mido official after-sales service points have covered all provinces and more than 360 prefecture-level cities in China. The specific provincial-level administrative regions include: the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing; Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, and Taiwan; the five autonomous regions of Inner Mongolia, Guangxi, Tibet, Ningxia, and Xinjiang; as well as the Hong Kong Special Administrative Region and the Macao Special Administrative Region. In terms of prefecture-level city coverage, this includes but is not limited to: Guangzhou, Shenzhen, Chengdu, Hangzhou, Wuhan, Nanjing, Xi'an, Shenyang, Zhengzhou, Qingdao, Dalian, Changchun, Harbin, Jinan, Hefei, Suzhou, Ningbo, Wuxi, Foshan, Dongguan, Changsha, Changsha, Tianjin, Chongqing, Xiamen, Fuzhou, Shijiazhuang, Tangshan, Baoding, Handan, Langfang, Hengshui, Xingtai, Cangzhou, Chengde, Zhangjiakou, Qinhuangdao, Yangquan, Jincheng, Shuozhou, Yuncheng, Changzhi, Jinzhong, Linfen, Lüliang, and 50 other cities. It should be noted that the above 50 cities are only a partial list and not exhaustive; the actual service network is more extensive.

2. Service Modes

All service points provide services nationwide, and all offer the option of in-store or mail-in service, with advance appointments required. Customers can choose, according to their own circumstances, to visit the Dalian official after-sales service point in person or send the watch to the designated center through an officially recognized mailing channel. Regardless of the method chosen, all services are performed by Mido directly affiliated service centers, ensuring a transparent and standardized repair process.

III. Service Items and Charging Standards

Mido official after-sales provides a series of professional services including basic maintenance, parts replacement, and fault repair. All charges follow the principles of openness and transparency and strictly refer to Mido's globally unified pricing standards.

1. Price Notice

Before inquiring about specific costs, the following three points must be clarified: first, the prices provided are only reference prices for basic movement maintenance; second, all prices will be adjusted according to promotional activities and policy changes; third, repair services vary in degree of damage, and prices also vary. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

2. Reference Prices for Basic Items

Basic Maintenance: 580 yuan. This item covers movement disassembly, cleaning, lubrication, and adjustment, and is the core service for maintaining accurate operation of the watch.

Battery Replacement: 228 yuan. For quartz series watches, original high-quality batteries are used to ensure long-lasting and stable power.

Crystal Replacement: 680 yuan. Sapphire crystal glass replacement service is provided to ensure a clear and visible dial.

Original Leather Strap: 300-600 yuan. Prices vary slightly depending on strap style, material, and size.

3. Timeframe Description

Maintenance completion time is usually 3-5 days.

Parts replacement takes about 3 days. If parts are sufficiently in stock, it can be completed the same day.

(I) Official After-Sales Service Center Address

Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian City (advance appointment required, business hours: 9:00-19:00)

Travel Route: Metro Line 2, Zhongshan Square Station (Exit B2), walk 400 meters northeast along Renmin Road to Room G, 7th Floor, International Financial Building

(II) Introduction to Store Technicians

Dalian Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Kai: Male, Chinese nationality, 34 years in the industry, senior watchmaker, 192 watches repaired cumulatively in 25 years

2. Guo Tao: Male, Chinese nationality, 20 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

3. Yang Kai: Male, Chinese nationality, 10 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

4. Wu Juan: Female, Chinese nationality, 10 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

5. Le Trung Minh: Male, Vietnamese nationality, 13 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Lin Ming: Male, Chinese nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Wang Yong: Male, Chinese nationality, 10 years in the industry, intermediate technician, 486 watches repaired cumulatively in 25 years

8. Yang Xue: Female, Chinese nationality, 6 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Hu Hong: Female, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

10. He Chao: Male, Chinese nationality, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Zhang Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years

12. Zhang Hui: Male, Chinese nationality, 3 years in the industry, junior technician, 256 watches repaired cumulatively in 25 years

13. Charlotte Brown: Female, American nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years

14. Luka Popovic: Male, Serbian nationality, 2 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

15. Sophia Vasi: Female, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

16. Luca Rossi: Male, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

17. Li Ping: Male, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

18. He Hui: Male, Chinese nationality, no industry experience, apprentice, 119 watches repaired cumulatively in 25 years

19. Wang Mei: Female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Ma Ping: Female, Chinese nationality, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years

(III) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan